Frequently asked questions

WHAT RIGHTS DO I GET TO THE IMAGES?

Once delivered, the photographs are yours to use as you like – royalty free. You can use them in all forms of media including print advertising, packaging, web, television or printed onto a Sumo wrestler’s belly while he Bungy jumps off a bridge in New Zealand.

WHAT FORMAT WILL MY IMAGES BE IN?

Standard photos are delivered as a high resolution, 300 DPI jpeg. We use the maximum quality allowed by Amazon – 2,000 pixels on one side of the image. The other side is made the fit the size of the product.

WHAT IF I WANT A RESHOOT?

We are happy to reshoot any items where there is an error or a clear departure from the brief. At the end of the day, we want you to LOVE your images but we also have to mindful that we are running a business as well.

CAN YOU PHOTOGRAPH LARGE STUFF LIKE MY PET ELEPHANT AND HUMMER?

Yes – we can photograph large items but we need to know about oversized items BEFORE you send them. Just check with our photo angels.

DO YOU SHIP MY PRODUCTS BACK?

Of course! Postage will be at your expense however we’ll do the work. This will be a question that our shipping angel will ask you right at the start. You will also have the option to donate your items to our annual Christmas drive where we bundle up client’s unreturned items into hampers for families in need.

HOW AND WHEN DO I PAY?

We accept all major credit cards and you pay right off the invoice we send you (it has fancy embed links on it so you can pay online).

HOW MUCH WILL IT COST?

We have both Ala Carte and package prices. Both are clearly displayed on our website here. If you buy more photos at one time, the price drops considerably because our setup and scheduling costs are greatly reduced this way.

WHAT’S INCLUDED?

You will get great service, flawless photos and full usage rights to any photo you purchase from us in any format you need. Simple. No stress. No strings.

HOW LONG DOES IT TAKE?

From the day that we receive your item and photo form to the day that it’s ready for download is usually 5 business days. You can pay for expedited service however it’s not always possible.

WHY US?

Well, aside from the fact that we dream about tripods and lighting rigs (we’re freaky like that), we genuinely care about our customers and their commercial outcomes. We know you don’t want photos! You want sales and you want service. As business owners ourselves, we get that our job is to give you an outcome that “wows” you at a price that you feel delighted to pay.